How We Work

Astral Curtains Terms & Conditions.

It is important to us that we clarify expectations before an order is agreed. Please take some time to read the following terms and conditions. Should you have any questions and queries regarding them please do not hesitate to contact us.

1. Consultation

The initial consultation is free of charge within a 10-mile radius of High Wycombe. This initial consultation is usually used to understand and agree the scope of work, provide design, and take accurate window measurements to be able to provide bespoke products. Please note that Astral Curtains cannot be held responsible for the accuracy of measurements or the quality of fabrics supplied by the clients.

2. Quote

A full quote is provided which details the cost of each item to be provided. Quotes are valid for 60 days.

3. Acceptance of your order

Once the quote we provide with a Total Estimated Cost for making your item(s) based on fabric chosen by you is agreed, signed and 50% initial labour payment is paid, together with all main fabric and hardware, we will have a mutually binding contract for Astral Curtains to order materials and make your item(s), and for you to pay us for our work.

If for any reason you change your mind or are unable to proceed with the contract, depending on how much work has been undertaken and/or materials ordered or used in reliance on your commission, we will use our reasonable discretion and may agree cancellation terms with you. We will advise if it is too late to cancel. If the item(s) has/have been completed, you must pay the balance of the quote.

If unforeseen circumstances arise after you place your order, which mean we will have to cancel or significantly reschedule your order we will notify you as soon as possible. If we have to cancel your order after your deposit has been paid, we will give you a full refund of your deposit.

4. Deposit

An initial payment of 50% of the agreed labour cost, together with main fabric and hardware is required to secure your order. Payment can be made by cash, cheque, or bank transfer (see details below). All orders are unique, therefore clients should be aware that this deposit is non-refundable, as it will be used to order supplies specific to your job requirements. On large orders, where work is completed over several weeks and the balance to be paid is greater than £3000, a further stage payment may be requested.

For bespoke products and hardware that is custom made to order (e.g., roller blinds), full payment is required at the time of ordering.

Please do not ask for credit terms.

5. Supply of fabric

If you are supplying your own fabric for us to work with, you accept responsibility for the quality of that fabric. We will use our best endeavours to produce your item(s) to the high standard you expect. We cannot accept responsibility for fabric which may have flaws in the finish or the printing. Reputable curtain fabric suppliers will indicate any flaws with the suppliers’ ‘tags’ at the selvedge of the fabric.  A 20% surcharge will be added to the labour cost for checking and measuring.  We can discuss these prior to work commencing.

6. Fitting & Measurements

We are happy to provide a professional fitting service for window tracks and poles. The contract for the work, and payment, is made directly with the fitters.

Our fitters prefer cash payment on fit day. An invoice can be arranged pre-fit if preferred.

Measurements taken by you and supplied to us will be your own responsibility. Where we undertake to make item(s) to your own sizes, you must give us the sizes in writing and the instruction must say the exact finished size required. In the event of an under-measure, we will only re-make on the understanding that it will be a new contract and chargeable.

The work will be undertaken on an ‘’as-measured’ basis. Please note that if for any reason you choose to replace the track and/or poles and have not notified us in advance of making your item(s), the work may not fit.

7. Lead time

Turnaround time is generally around 4 weeks from deposit being received. However, please be aware that most products are bespoke, and the turnaround time can vary and is dependent on order size and will be directly affected during our busy periods.

8. Risk & Acceptance of your item

Any Risk in the item(s) including loss or damage will remain with us until we deliver the item(s) to you. When delivered, all risk immediately transfers to you.

‘Delivery’ means transferring ownership of items made from us to you. It does not mean delivery to your premises unless otherwise agreed in advance and added to the quote.

If you find any issues with the work undertaken on your item(s) you must inform us within 1 month of delivery. We will inspect your item(s) and, if faulty, we may agree to repair or replace your item(s) as appropriate, or as we may mutually agree. *Creasing is not a fault.

One (1) month after delivery, your item(s) will be deemed accepted by you.

If you find any issue with the workmanship on your item(s) after one (1) month, please inform us and we can agree an appropriate fee for any remedial work required.

We will not accept returns and no refund will be given if you change your mind after delivery.

9. Completion

Please note that once your items have been completed, we will contact you to arrange to deliver/fit them as necessary. We do not have the capacity to store items on our premises so please place orders with a view to being able to take delivery on completion.

10. Installation

Fitting will be booked for installation of our bespoke products to ensure they look their best. This will be at the cost provided in the initial quotation.

11. Final payment

Final payment is due 48 hours prior to collection or delivery/installation of the final completed item(s). All goods remain the property of Astral Curtains until payment is received in full.

12. Force MajeureWe will not be help responsible for any delays or failures to meet our obligations where it is beyond our reasonable control.This includes any matters relating to Covid.13. Care of your item

    We want all customers to be happy. The bespoke items are made for you for normal foreseeable domestic use only. If any fault arises, which I deem due to your failure to reasonable look after your item(s), I will undertake remedial work only on terms which we may mutually agree.

14. Jurisdiction and Governing LawThese terms and conditions are governed by and construed in accordance with the laws of England and Wales. You agree, as we do, to submit to the exclusive jurisdiction of the English courts in the event of any dispute arising from these terms and conditions.

MAKE IT SAFE:

Please note that internal window blind cords and chains can pose a risk to babies and small children who could injure or even strangle themselves on looped operating cords and chains. All our blinds are supplied with child safety devices. It is our recommendation that they are always fitted.